Cloud-Based Call Centre
Think about it — cloud-hosted solutions are embedded in our everyday lives. From communication to data storage and even professional collaborations, the cloud is everywhere. For customer-focused platforms, this means call centre integration. Without the accessibility of the cloud, call centres are just closed feedback loops that require manual data transmission to escalate performance metrics and leverage these for improvement.
Features
- Get the best of call centre management with call routing and call monitoring commands. Direct calls to the right specialists and provide valuable internal feedback to improve performance and increase bottom-line through productive customer interactions.
- Set business and after-work hours using customized schedules, programmed in the system to ensure that calls are quickly answered, and messages are tagged and assigned for further action.
- Identify and blacklist spam callers, enabling your team to focus on actual customer concerns.
Why You Need a Cloud-Based Contact Centre?
Support Digital and Voice Interactions
Legacy call centres are built around the value of meaningful phone conversations. A cloud-based call centre allows you to leverage advanced digital technology in creating valuable voice interactions.
Cloud-based contact centres leverage digital technology to capture critical customer success metrics. Enable seamless collaboration and deploy both real-time and long-term solutions through interactive controls and historical analytics. Data from these interactions are all stored in the cloud for review, performance tracking, and innovation, while advanced call management features of PBX systems enable a fast and effective response to each call.
Frequently asked questions
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