Call Centre Phone Systems
Call centre operations are at the core of customer service — queue lengths, quality of response, and overall efficiency levels define a good customer experience. From start-up operations to large-scale enterprises, call centres are at the forefront of building lasting customer relationships. As such, it’s essential that yours is equipped with the right call centre phone system to achieve that.
Contact Centre Telephone Solutions
RingN offers leading call centre solutions using integrated VoIP business phones and both hosted and on-premise PBX systems. This combined solution can be deployed to both start-up and large-scale call centre operations, providing flexible scalability that mirrors and supports organizational growth. With leading communication solutions at their core, call centres can be made smarter and increasingly customer-focused // focused on delivering customer success using integrated performance monitoring software that informs organizational success metrics. That is exactly what we at RingN offer with our advanced phone systems for call centres.
Our Software Tools Offer Advanced Call Centre Reporting
Monitor Calls
The real-time control panel shows you everything that happens in your call center, as it happens.
View Issues
The interactive call chart shows problem times of day automatically, so you can take action straight away.
Agent Performance
The agent performance table highlights individual agent contribution and performance within your call centre.
Why You Need a Cloud-Based Contact Centre?
Support Digital and Voice Interactions
Legacy call centres are built around the value of meaningful phone conversations. A cloud-based call centre allows you to leverage advanced digital technology in creating valuable voice interactions.
Cloud-based contact centres leverage digital technology to capture critical customer success metrics. Enable seamless collaboration and deploy both real-time and long-term solutions through interactive controls and historical analytics. Data from these interactions are all stored in the cloud for review, performance tracking, and innovation, while advanced call management features of PBX systems enable a fast and effective response to each call.
Frequently asked questions
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